Matrix Print Management is committed to providing quality goods and services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.matrixprint.com.au.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients. This information is collected just for the purpose of providing and delivering the order/goods.
Where reasonable and practicable to do so, we will collect your Personal Information only from you.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Credit card transactions are processed securely and no card details stored.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Matrix Print Management will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Matrix Print Management ABN 82 101 233 005 PO BOX 664 Crows Nest NSW 1585
Ph: 02 9901 3711 Email: firstname.lastname@example.org
What happens after order is made?
Once you make a order you will receive a order confirmation via email or phone to confirm. If an account is established you are required to pay within the agreed payment terms once goods are produced and delivered, either by Electronic transfer. If paying by credit card, payment is debited from the nominated card upon release of goods. Delivery timeframes vary from local to interstate and will be confirmed once the order is placed. Payment is only required once goods are produced. In some circumstances payment is only required upfront if agreed between Matrix Print and the client and delivery date will be determined at the time of the order.
Once a order is placed there will be a charge for either cancelling or altering the order. If a client is not happy with the goods supplied they must contact our office within 48 hours with an official complaint and the matter will be investigated and dealt with in a professional manner to determine the outcome. A refund is only applicable if the goods are damaged. Full refunds, including shipping costs will be available in line with Australian Consumer Law for goods with major faults/defects.